Receptionist

Responsibilities: Answer, screen, and direct incoming calls to the appropriate person or department following established procedures. Provide callers with information such as company address, directions, fax numbers, and website details. Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department. Assist with special projects as needed. Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences. Perform additional clerical tasks such as photocopying, and data entry. Handle multiple phone lines and direct inquiries to the correct resources, even when managing several requests simultaneously. Stay calm, organized, and professional in high-pressure situations, dealing with irate callers, multiple callers, and varied personalities. Work effectively as part of a team and independently, maintaining a structured schedule to ensure uninterrupted front desk coverage.

Qualifications: High school diploma or equivalent; additional qualifications are a plus. Minimum of 1-2 years of experience in an office environment, preferably in a receptionist role. Experience using a multi-line phone system in a high call volume environment is highly desired. Strong organizational skills, multitasking ability, and attention to detail. Excellent verbal and written communication skills and a strong customer service orientation. Proficiency with Microsoft Office products (Outlook, Word, Excel) and familiarity with general office equipment. Ability to handle sensitive information with discretion and professionalism.