Customer Relations Specialist

Posted 2 days ago

cortoModesto (CA)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Customer Relations Specialist The Customer Relations Specialist plays a key role in maintaining strong relationships with our restaurateur customers across North America. This is a high-volume, phone-based role where team members spend approximately 80%–90% of their day making outbound calls to existing customers. The focus is on expressing appreciation for their loyalty, ensuring satisfaction, and providing knowledgeable product support. In addition, the Customer Relations Specialist handles in-bound calls, assisting customers with product and business-related inquiries. Our team takes pride in delivering excellent service by answering all incoming calls promptly within three rings. This position will be primarily responsible for: Building and maintaining rapport with existing customers and new contacts. Retaining and communicating product knowledge; acting as a subject matter expert (SME) on company products. Documenting customer interactions and maintaining updated customer records. Meeting or exceeding call activity expectations while maintaining quality standards. Managing call logs, submitting reports, and supporting departmental reporting requirements. Supporting administrative tasks, including reporting, documentation, and internal customer concerns or opportunities and escalating issues as needed. Collaborating with internal teams to support customer and business needs. Participating in cross-training to support multiple functions. Performing other duties as assigned.

Minimum Qualifications: High school diploma or equivalent. Minimum 1 year customer service or account management experience. Positive, upbeat, and customer-focused attitude. Strong active listening and communication skills (verbal and written).Detail-oriented with a high level of accuracy. Ability to work independently and collaboratively in a team environment. Comfortable working in a high-volume, phone-based role.

Preferred Qualifications: Bilingual in Spanish, French, and/or Italian.2+ years of customer service experience or account management experience.

Physical Requirements: Rare lifting, carrying, pushing, and/or pulling; rare stooping, kneeling, crouching, and/or crawling; and frequent fine finger dexterity. Generally, the job requires the following percentages of time committed to physical activity: 60% or more sitting, 20% or less walking, and 20% or less standing. The job is performed under moderate temperature variations and in an office environment. Unrestricted visual and audio abilities are required for the safety of all employees. The ability to lift up to 35 lbs. is required. Wellbeing: Physical Wellness – Medical plan options, Dental, Vision. Social Wellness – Paid Time Off, Company Holidays, Federal and State Leave of Absences. Development Wellness – Recognition, Development Training Programs, Succession Planning, Tuition Reimbursement. Emotional Wellness – Employee Assistance Program, People Operations Department -Open Door Policy. Financial Wellness – Competitive Salary, Performance based bonus, 401k Program, Life Insurance. Nutrition Wellness – Access to best-in-class tomato sauce and olive oil products.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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