Bilingual Customer Service Representative

Location: Dunwoody, GA | Fully On-Site

Pay: $21+ Shift Differentials + Overtime Opportunities

Schedule: Flexible Schedule Required | 1st, 2nd & 3rd Shift Availability including Holidays and weekends What Youll Be Doing Answer high-volume inbound emergency calls from elevator systems Gather accurate caller location and emergency details quickly and professionally Dispatch the appropriate response teams based on the situation Provide clear updates and information to customers regarding service requests Maintain detailed and accurate documentation in company systems Deliver professional, compassionate customer service on every interaction Meet performance goals related to call quality, accuracy, and response time What Were Looking For 2+ years of customer service or call center experience Strong phone communication and multitasking skills Ability to remain calm and focused in emergency situations Strong data entry and computer skills Minimum typing speed of 30 WPM required Flexible availability including weekends and holidays required If youre dependable, professional, and ready to work in a KPI driven customer service role, apply today with TRC Talent Solutions! TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.