Remote Dispatcher - Home Services

AL Pay & Benefits: We believe great dispatchers deserve great compensation and outstanding benefits. Competitive hourly pay based on experience Weekly pay Medical, Dental & Vision Insurance Company-paid Life Insurance Company-paid Long-Term Disability Insurance 401(k) with Company Match Paid Time Off beginning your first day Paid Holidays Paid Parental Leave Company-provided equipment Ongoing training and professional development Career advancement opportunities within a growing organization

The Opportunity: As a Remote Service Dispatcher, you'll play a vital role in delivering an exceptional customer experience by coordinating service calls, supporting field technicians, and ensuring schedules are optimized throughout the day. This position requires someone who can think quickly, communicate effectively, and manage multiple priorities while maintaining a calm, professional attitude.

What You'll Do: Dispatch service technicians efficiently throughout the day. Monitor technician schedules and maximize route efficiency. Coordinate same-day service opportunities and emergency calls. Communicate schedule updates with technicians and customers. Work closely with Customer Service Representatives and Operations leadership. Utilize Service Titan to manage appointments, technician statuses, and job information. Maintain accurate customer and job records. Assist with schedule adjustments due to cancellations, delays, or emergency service requests. Provide outstanding customer service through clear, professional communication. Help ensure daily productivity and operational goals are achieved.

What We're Looking For: Previous dispatch experience required, preferably in HVAC, plumbing, electrical, or another home service industry. Experience using Service Titan is strongly preferred. Excellent organizational and multitasking skills. Strong communication and customer service abilities. Ability to prioritize multiple tasks in a fast-paced environment. Comfortable working independently in a remote setting. Strong computer skills, including Microsoft Office and web-based software. Reliable high-speed internet and a professional home office environment. Positive attitude with a team-first mentality. Why Build Your Career at Peaden? Our dispatch team is the heartbeat of our daily operations. You'll work alongside experienced leaders and talented teammates who support one another while helping thousands of customers each year. We invest in our employees through training, technology, and opportunities for advancement because we believe great careers are built through continuous growth. If you're organized, dependable, and enjoy making an impact behind the scenes, we'd love to have you on our team. See What It's Like to Work at Peaden At Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden. Watch our Careers Video:https://peaden.wistia.com/medias/sp3iqi0mk3Equal Employment Opportunity Peaden Air Conditioning, Plumbing & Electrical provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.