Remote Senior Manager, Workforce Planning & Analytics

Posted 3 days ago

graingerTempe (AZ)

General and Operations ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

About the role

Grainger seeks a Senior Manager, Workforce Planning to lead forecasting, staffing models, and real-time resource management for its contact center network. You will develop team capability and standardized practices to improve service levels and cost-to-serve across multiple sites. You will collaborate with senior leaders to align workforce strategy with business objectives, modernize analytics, and drive continuous improvement across the center.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.