Office Clerk or Customer Service

Location: Tucson, AZ

Pay Range: $16.71/hr (W2)

Job Description: We are seeking an Administrative Assistant to join our team. The candidate will support switchboard operations, claimant scheduling, and case development activities, and will coordinate communications among claimants, medical sources, and internal teams. This position may transition to a hybrid schedule after training.

Responsibilities: Operate the switchboard to answer, direct, and transfer incoming calls, manage visitor check-ins, take messages, provide information, and maintain call records. Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide basic customer service. Locate specialized doctors near claimants to complete Disability Evaluator requested exams and schedule consultative examinations, including follow-up calls. Print consultative examination materials, assemble mailing packets for claimants, and send paperwork via fax to providers when needed. Respond to inquiries from claimants, vendors, and other sources regarding claim status and transportation support, including mailing bus passes. Notify claimants of appointments and outstanding paperwork, and contact doctors, hospitals, and attorney representatives for reports, authorizations, or status updates. Support claim adjudicators by contacting claimants, attorney representatives, medical sources, and other parties as directed by the supervisor. Track, disseminate, and complete daily assignments using a defined tracking system. Conduct case development activities that require analysis and judgment.

Required Skills & Qualifications: Experience with high-volume phone systems, call routing, and visitor reception. Proficient scheduling and coordination skills with attention to detail in documentation and mailing. Clear written and verbal communication with claimants, vendors, and medical providers. Analytical judgment to support case development and resolve inquiries.

Preferred Skills: Experience in healthcare, disability evaluation, or claims processing settings. Familiarity with faxing, mailing workflows, and basic alarm or paging systems. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clientsA supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.