CX Engagement Manager

IT consulting companies experience and CX required: My client is building out its Customer Experience Consulting team within its Banking, Financial Services, and & Insurance Management Consulting practice. We are looking for entrepreneurial CX consultants who love a challenge and thrive in a fast-growing global organization. This role offers a large degree of personal autonomy and requires very strong collaborative skills to succeed. You will be working with embedded account teams that need guidance and leadership in CX for the Banking, Financial Services, and & Insurance industry. Job Purpose and primary objectives: Engagement Manager for CX Domain for large-scale digital transformation projects Key responsibilities (please specify if the position is an individual one or part of a team): The solution, plan, and deliver CX consulting engagements Provide CRM and analytics technology expertise Lead Design Thinking / solutioning workshops Develop recommendations and proposals Project and delivery management Work with a diverse set of client and internal stakeholders Work both on-site and off-site Lead mid-sized sales effort and support large ones Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it): Will directly supervise and mange people on project teams Will coach consultants reporting to them Other responsibilities Budgets, targets, equipment etc (please specify): Plan and estimate project staffing and costs Develop compelling Power Point proposals Accountable for project success and profitability Develop thought leadership and internal offerings Support practice development efforts Key Skills/Knowledge: Has a track record of solutioning, managing and delivering engagements Ability to prepare and present compelling proposals Ability to manage mid-size projects Is familiar with Design Thinking and Agile Understands business strategy as it relates to analytics, customer experience, digital marketing, etc. Understands CRM, analytics, and marketing technology platforms and can define solutions based on them Ability to relate to and engage with clients Ability to articulate complex business and technology ideas in a compelling manner Ability to lead client workshops, and ideally are familiar with Design Thinking Understanding of digital and interactive experience Familiar with financial services consulting and digital agency ways of doing business Ability to collaborate with virtual and physical teams Enjoys intellectual and client challenges