Call Center - Customer Service Representative

Posted 9 days ago

spherionEast Lansing (MI)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$11/hour

Apply

About the role

Call Center - Customer Service Representative Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut off date to be considered for this position is 3/13/15.If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also we can schedule appointments to interview on off hours upon request.

Job Description: Provide superlative service and support to customers via the phone, including: Assisting customers with various inquiries in a timely manner and with a high degree of professionalism Researching and resolving customer issues Inputting customer information into client systems Managing transactions and changes to accounts Offering solutions that optimize the customer experience and retain their business Spherion offers a competitive compensation and benefits package. Full-time, long term role$11/hour-$12.50/hour Bilingual a plus!! Spanish & Arabic languages Must be available Monday - Friday 7am - 7pm

Qualifications: Exceptional customer service skills Strong communication and problem-solving skills Ability to thrive in a high-energy, fast-paced call center environment Proficient in Microsoft Outlook, Word and Excel Capable of resolving issues expeditiously and professionally Ability to multi-task and work well under pressure Team player with a positive, can-do attitude Experience or specialized knowledge preferred (not required)High school diploma (or equivalent) required Must be available between the hours M-F 7am - 7pm - NO WEEKENDSSalary $11.00 an hour

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.