Customer Service Specialist

Posted today

artechIrving (TX)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$22.00 - $25.00 per hour

Apply

About the role

Job Title We are seeking a polished, professional individual with strong sales and customer service skills. Location Irving, TXSalary Range$22 - $25/hr w 2 In Office Expectation 3 days a week in office Tue-Thurs (Mon and Fri WFH). During training process in the first month, candidates will be in office 5 days a week.

Interview Process: 2 Rounds - MS Teams (camera on) & second round in person. Focus Sales Experience

Required Skills & Qualifications: Bilingual Spanish is a must-have. Sales / Customer Service Background. Great Communication Skills. Proven Job History with a track record of stability. Prior work experience at client or in client's industry. Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications: Pipeline / Lead Management. Customer Follow-Up. Outbound Calling. CRM Management. Appointment Scheduling. Documentation & Note Taking. Referral Tracking. Status Reporting. Process & Workflow Management. Attention to Detail. Cross-Functional Coordination. Underwriting / Contract Support. Microsoft Excel.

Day-to-Day

Responsibilities: Call routing and triage of retail leads. Maintain impeccable pipeline management. Tracking contact attempts and scheduling calls. Manage callbacks and follow-ups with customers. Work with contract validation and underwriting. Conduct Welcome Calls to ensure activation. Handle referral assignments and inbound calls. Participate in regular feedback sessions with pilot agents. Review and evaluate pilot conversion rates. Company Benefits & Culture Dynamic and supportive work environment. Opportunities for professional growth and development. Commitment to diversity and inclusion. For immediate consideration please click APPLY to begin the screening process with Alex.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.