WFM & Insights Manager: Strategy & Optimization

Posted yesterday

richemontGrand Prairie (TX)

General and Operations ManagersHuman Resources Consulting Services

SENIORITY

Mid

About the role

Richemont is seeking a Workforce Management & Insights Manager to lead the WFM team in Grand Prairie, TX, optimizing staffing and customer satisfaction. You will own forecasting, scheduling, reporting, and capacity planning to ensure service level targets are met. Lead a team of WFM Specialists, develop dashboards, and drive cross‑functional collaboration to deliver improvements. Strong leadership, data skills, and experience in omni‑channel environments are required.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.