Customer Service Rep - $21.00/hr

Responsibilities: Answer inbound calls from applicants and recipients regarding social service programs. Provide accurate program and account information while ensuring a positive customer experience. Document all customer interactions accurately and thoroughly. Follow established scripts, procedures, and compliance guidelines. Communicate clearly and professionally while assisting callers with questions or concerns. Handle sensitive and confidential information appropriately. Identify trends in caller concerns and communicate feedback to leadership. Resolve difficult customer situations with empathy, patience, and professionalism. Meet and exceed performance standards related to call quality, productivity, and customer satisfaction. What You'll Receive Paid training Stable Monday–Friday schedule Weekends off Supportive team environment Opportunity to work in a structured and professional call center setting

Qualifications: Must be at least 18 years old. High school diploma or equivalent required. Minimum of 6 months of call center experience required. Associate degree or higher may substitute for call center experience. Must be able to pass a 30 WPM typing test. Strong verbal and written communication skills. Excellent attendance, reliability, and work ethic. Ability to navigate multiple software applications simultaneously. Strong problem-solving and conflict-resolution skills. Comfortable handling high-volume inbound calls in a structured environment. Must be able to successfully pass a criminal background check and drug screen.