Customer Service Agent

About the Role: JSS Enterprises Inc is looking for a motivated and friendly Customer Service Agent to join our growing team in Bloomingdale, IL! In this role, you'll be the face of our company — building relationships, solving problems, and delivering an exceptional experience to every customer you interact with. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities: Respond to customer inquiries via phone, email, or in-person in a timely and professional manner Resolve customer complaints and issues with a focus on first-contact resolution Accurately document customer interactions and maintain detailed records in CRM systems Process orders, returns, and account updates as needed Collaborate with internal teams to escalate and resolve complex customer concerns Identify customer needs and provide appropriate product or service recommendations Maintain a positive, empathetic, and professional attitude in all customer interactions

Requirements: 1+ years of customer service, call center, or client-facing experience preferred Strong verbal and written communication skills Proficiency with basic computer applications and CRM or ticketing software Ability to multitask, prioritize, and manage time effectively in a fast-paced environment Problem-solving mindset with a customer-first attitude High school diploma or equivalent required; associate's or bachelor's degree a plus Reliable, punctual, and a strong team player The position is for second shift 2-10pm and requires working on weekends (Saturday or Sunday).

About Us: JSS Enterprises Inc is a trusted business serving the Bloomingdale, IL area with a commitment to quality and customer satisfaction. Our customers keep coming back because of the reliable service and personal attention we bring to every interaction. We foster a supportive and team-oriented workplace where employees are valued and encouraged to grow. Flexible work from home options available.