Customer Experience Representative

Posted today

ultimate staffingMinneapolis (MN)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Customer Experience Representative We're seeking customer-focused professionals to deliver high-quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up-selling and cross-selling when appropriate.

What You'll Do: Handle inbound customer calls and written inquiries with professionalism Provide accurate information and resolve customer issues efficiently Meet performance goals for quality, productivity, and attendance Process customer requests, documentation, and correspondence Use product knowledge to support retention and sales opportunities

What We're Looking For: Associate's degree and 1-2 years of experience, or equivalent combination Prior call center or customer service experience preferred Background in sales and/or upselling Strong communication skills and attention to detail Proficiency with Microsoft Word, Excel, and Outlook Reliable, team-oriented, and motivated to learn

Why Join Us: Competitive pay and comprehensive benefits Paid time off and 401(k) with company match Training, tuition reimbursement, and growth opportunities Supportive, collaborative work environment All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.