Customer Service Representative

Responsibilities: Respond to incoming customer calls courteously, providing timely assistance and accurate information. Place outbound calls as needed to follow up on requests, clarify order details, and support service completion. Enter customer orders into internal systems with close attention to accuracy and completeness. Address questions, concerns, and routine service issues while working to achieve prompt resolution. Maintain clear records of customer interactions, order updates, and follow-up actions taken. Coordinate with internal teams to ensure customer needs are communicated and processed effectively. Prior experience in a customer service role supporting clients by phone and through order-related tasks. Ability to manage both inbound and outbound calls in a courteous and efficient manner. Data entry skills with attention to detail when processing orders and updating information. Clear verbal and written communication skills with a customer-focused approach. Comfortable working in a fast-moving environment while handling multiple priorities. Reliable organizational skills and the ability to follow established service procedures.