Customer Service Representative (CSR) Auto Insurance

Posted today

ala auto insuranceDallas (TX)

Customer Service RepresentativesAll Other Insurance Related Activities

SENIORITY

Junior

About the role

The Customer Service Representative delivers an exceptional experience to every client while selling and servicing auto insurance policies. This role combines customer care, sales, and day-to-day office operations at A-LA Auto Insurance - a bilingual, neighborhood-based independent agency across DFW.

What you'll do: Greet and assist every customer and visitor with friendly, professional service Sell and service insurance policies based on each customer's needs, following company guidelines Identify genuine upsell and cross-sell opportunities that fit the customer Keep policy records accurate (uploads, underwriting steps, photos); verify coverage and issue proof of insurance Meet daily / weekly / monthly sales goals Handle cash and card payments, reconcile daily, and follow cash-handling / deposit policy Make outbound calls (reminders, promotions, marketing) and answer inbound customer / carrier calls Support local marketing (business visits, flyers, social) Keep the office clean and organized; open/close Schedule Mon-Fri 10:00 a.m.-7:00 p.m.; Sat 10:00 a.m.-5:00 p.m. Role also notes Mon-Sat availability plus rotating Sundays as needed. On-site / multi-location DFW; not remote.

What you'll bring: 18+; high school diploma or equivalent Strong customer service, communication, and attention to detail Comfort with technology; ability to multitask in a busy office Prior in-person and phone customer service (sales component ideal) Motivation to sell and meet customer needs; team-first attitude Authorization to work in the U.S.; willingness to complete background screening Sales or insurance experience preferred Texas Department of Insurance license required Availability for DFW store hours (Mon-Sat; rotating Sundays as needed) Willingness to travel to other locations in the region

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.