Head of Business Strategy & Operations/Chief of Staff

Posted today

citigroupNew York (NY)

General and Operations ManagersCorporate, Subsidiary, and Regional Managing Offices

SENIORITY

Manager

About the role

Head Of Business Strategy & Operations/Chief Of Staff Citi is seeking a seasoned Director (C15) – Head of Business Execution to serve as the strategic execution partner to the Head of US Consumer Cards (USCC) Analytics & Pricing (A&P).In this high-visibility leadership role, you will orchestrate strategic priorities, global workforce capacity, financial and expense discipline, risk and control governance, and executive operating cadences across a large footprint spanning the United States and India (AIM)You will act as an essential catalyst for organizational transformation, bridging the gap between strategic vision and day-to-day execution. By establishing rigorous operational foundations, modernizing business rhythms, and optimizing resource allocation, you will empower a world-class analytics and pricing organization to accelerate data-driven growth, advance AI/ML capabilities, and maintain robust regulatory compliance.

Key responsibilities include: Strategic Execution & Operating Cadence Global Workforce Strategy, Capacity & Footprint Optimization Financial Discipline & Expense Governance Governance, Risk, Compliance & Controls (GRC)Executive Communications & Stakeholder Alignment Organizational Effectiveness, Culture & Talent Enablement Required qualifications & competencies include: Experience & Background Scale & Global Footprint Financial & Operational Acumen Executive Communication Risk & Control Fluency Leadership & Influence Preferred/beneficial qualifications include: Direct domain knowledge of Consumer Credit Cards, Lending, or Advanced Analytics / Pricing / Decision Sciences organizations. Practical experience driving digital transformation, workflow automation, or GenAI-assisted operational efficiency programs. Advanced degree (MBA, Master's in Finance, Economics, Operations, or related field) preferred.

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